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Workiva and OpenGov Announce Partnership to Help State and Local Governments Modernize Budgeting and Financial Reporting

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OpenGov Budget Builder to be Paired with Wdesk

Ames, IA and Redwood City, CA – February 21, 2017Workiva (NYSE:WK), a leading provider of enterprise cloud solutions for improving productivity, accountability and insight into business data, and OpenGov, the leader in government performance solutions, jointly announced today a partnership to help state and local governments modernize their budgeting and financial reporting processes.

OpenGov Budget Builder™ and OpenGov Intelligence, which streamlines budgeting, analysis and public disclosures, will be paired with the Workiva platform Wdesk, which provides governments the ability to link their data in a single, trusted source and create integrated reports with control and accountability.

States, municipalities and other governmental entities are required to submit a wide variety of documents and reports to regulators, bond investors and the public. These documents include annual budgets, monthly performance reports and Comprehensive Annual Financial Reports (CAFR) that comply with the Governmental Accounting Standards Board’s requirements.

OpenGov will offer Wdesk as part of its complete cloud-based budgeting solution, enabling customers to easily publish budget books based on their preparation done in OpenGov Budget Builder. The joint offering will also help governments create CAFR reports, quarterly management reports and other related documents.

With Wdesk, administrators can control access at all levels so that each user can create, edit and review data and documents that relate directly to them. This secure access feature is especially useful for reviewing and approving budgets as well as for CAFR external audit reviews.

“We are excited to work with OpenGov to further expand Wdesk across state and local governments,” said Matt Rizai, Chairman and CEO of Workiva. “Our joint product offering will give governments a complete budget, performance management and financial reporting solution, which will save them time and money.”

“With the addition of Wdesk to the OpenGov Smart Government Platform, we are jointly offering a complete solution for analyzing and communicating complex public sector financial information to government employees, elected officials and the public. We are excited to immediately offer Wdesk to more than 1,400 OpenGov customers,” said Zac Bookman, OpenGov Co-Founder and CEO. “Our partnership further enables data-driven decision-making and improves transparency for the public.”

 

About Workiva

Workiva (NYSE:WK) created Wdesk, a collaborative work management platform for enterprises to collect, link, report and analyze business data with control and accountability. Thousands of organizations, including over 70 percent of the Fortune 500®, use Wdesk. The platform’s proprietary word processing, spreadsheet and presentation applications are integrated and built upon a data management engine, offering synchronized data, controlled collaboration, granular permissions and a full audit trail. Wdesk helps mitigate risk, improves productivity and gives users confidence to make decisions with real-time data. Workiva employs more than 1,200 people with offices in 16 cities. The company is headquartered in Ames, Iowa. For more information, visit workiva.com.

Claim not confirmed by FORTUNE or Time Inc. FORTUNE 500 is a registered trademark of Time Inc. and is used under license. FORTUNE and Time Inc. are not affiliated with, and do not endorse products or services of, Workiva Inc.

About OpenGov

OpenGov is the leader in government performance solutions: easy-to-use cloud software for better budgeting, improved reporting and operational intelligence, and comprehensive transparency and open data. OpenGov solutions give governments the right tools and relevant data for more informed decision-making and better outcomes for the public.

Over 1,400 public agencies in 48 states use OpenGov software. Founded in 2012, OpenGov customers include the State Treasurer of Ohio, the city of Minneapolis, MN; Maricopa County, AZ; and Washington, DC. OpenGov is backed by top investors Andreessen Horowitz, 8VC, and Thrive Capital and has headquarters in Redwood City, CA.

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Press Contacts:
Kevin McCarthy
Workiva Inc.
(515) 663-4471
press@workiva.com

Brian Purchia
OpenGov, Inc.
202-253-4330
pr@opengov.com

‘Checkbook’ Feature on Website Shows Payments to Those Vendors Doing Business with Town

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Bosworth: ‘The Town is an open book.’

North Hempstead, NY, Feb. 6, 2017– North Hempstead Town Supervisor Judi Bosworth and the Town Board announced today that the Town has recently added a feature from technology provider OpenGov to the Northhempstead.com website that will provide a comprehensive report of all payments made by the Town, by year and vendor. This additional feature, called OpenGov Open Checkbook™, will continue to strengthen North Hempstead’s commitment to openness and transparency in government.

The Town launched its modernized website in 2015, which included its first interactive aggregate financial and budget reports powered by OpenGov. With OpenGov, the public can easily analyze, share and compare detailed town budget data in a user-friendly format. The addition of the OpenGov Open Checkbook to the town’s website makes it even simpler for residents to see checkbook-level spending data, and to follow how each and every one of their tax dollars is spent by their local government. Checkbook data for the years of 2014, 2015 and 2016, up to January 6, 2017, will be available.

“Previously this kind of information was usually kept in a text-heavy document, but will now be easily available and searchable to anyone through the Town’s website,” said Supervisor Bosworth. “The Town of North Hempstead has an obligation to its residents to show them how their tax dollars are being spent, and now through OpenGov the Town is an open book.”

“North Hempstead is a great example of how a town that is committed to open the books to the public can do so efficiently and effectively when they apply the right technologies,” said OpenGov CEO and Co-Founder Zac Bookman. “OpenGov is committed to powering more effective and accountable government, and we will continue to develop software and services that deliver on that mission for towns like North Hempstead.”

Have you tuned into North Hempstead TV lately? View all of our great programming on Channels 18 or 63 on Cablevision or Channel 46 on Verizon, or visit www.myNHTV.com or www.youtube.com/townofnorthhempstead.

About OpenGov

OpenGov is the leader in government performance solutions: easy-to-use cloud software for better budgeting, improved reporting and operational intelligence, and comprehensive transparency and open data. OpenGov solutions give governments the right tools and relevant data for more informed decision-making and better outcomes for the public.

Over 1,400 public agencies in 48 states use OpenGov software. Founded in 2012, OpenGov customers include the State Treasurer of Ohio, the city of Minneapolis, MN; Maricopa County, AZ; and Washington, DC. OpenGov is backed by top investors Andreessen Horowitz, 8VC, and Thrive Capital and has headquarters in Redwood City, CA.
Learn more at www.opengov.com.

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Steuben County, NY Partners with OpenGov to Modernize Budgeting and Open Data

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County seeks to save time and open the books with new web-based software platform

REDWOOD CITY, Calif., Jan. 25, 2017– Steuben County, New York and OpenGov, the world’s first integrated cloud solution for public sector budgeting, reporting, and open data, announced today that they will begin to roll out the OpenGov Smart Government Platform™ for the county. The new cloud-based software will help Steuben County simplify its budget planning, improve its internal data management, and make important information easily accessible to its citizens and elected officials. The county aims to set a new standard for government transparency and efficiency in the State of New York, and plans to have its OpenGov platform fully up and running in early 2017.

The software platform deployment will include OpenGov Budget Builder™, a first-of-its-kind online product designed to streamline the budgeting process for governments. The web-based OpenGov Budget Builder enables cross-departmental collaboration, and will eliminate the need for Steuben officials to use numerous complicated Excel spreadsheets when they plan the county’s $177 million budget. Steuben County will join a growing number of leading governments nationwide that have begun using OpenGov Budget Builder since its release in Fall 2016. A number of those governments have reported cutting their clerical work in half by adopting OpenGov Budget Builder.

“Steuben County is committed to ensuring our citizens can easily access information about how their tax dollars are being spent,” said Jack Wheeler, Steuben County Manager. “OpenGov technologies make that possible, and at the same time increase our operational efficiency, saving time and money so we can collaborate and serve the public more effectively.”

In addition to the new budgeting solution, Steuben County will implement OpenGov Intelligence™, which gives department managers, executives, and elected officials access to vital financial and performance information that can improve strategic decision-making. In conjunction with OpenGov Intelligence, the county will also launch a new public transparency site built with OpenGov Transparency™, which opens data to the public, enabling greater understanding of how tax dollars are being spent.

“Both citizens and government officials deserve the open and efficient government operations that modern technology can deliver,” said OpenGov CEO and Co-Founder Zac Bookman. “It’s encouraging to see more cities and counties like Steuben move to modernize the way they handle finances and data. It establishes a new standard for informed governing.”

According to Wheeler, the OpenGov Smart Government Platform will provide a tremendous advantage as the county increasingly shares data with other agencies in New York and seeks to automatically visualize important data for the public, elected officials, and internal decision makers.


About OpenGov

OpenGov is the leader in government performance solutions: easy-to-use cloud software for better budgeting, improved reporting and operational intelligence, and comprehensive transparency and open data. OpenGov solutions give governments the right tools and relevant data for more informed decision-making and better outcomes for the public.

Over 1,400 public agencies in 48 states use OpenGov software. Founded in 2012, OpenGov customers include the State Treasurer of Ohio, the city of Minneapolis, MN; Maricopa County, AZ; and Washington, DC. OpenGov is backed by top investors Andreessen Horowitz, 8VC, and Thrive Capital and has headquarters in Redwood City, CA.
Learn more at www.opengov.com.

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OpenGov Budget Builder Goes Live in Jackson County, Georgia

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Counties small and large in Texas, Maryland and Indiana choose OpenGov Budget Builder for a modern and open approach to public finance, company announces 20 other local governments have signed up for new platform  

REDWOOD CITY, Calif – OpenGov, the world’s first integrated cloud solution for public sector budgeting, reporting and open data, announced today that its new OpenGov Budget BuilderTM solution is fully implemented at the Water and Sewerage Authority of Jackson County, Georgia. OpenGov Budget Builder is a first-of-its-kind online product designed to streamline the budgeting process for governments of all sizes, and to replace the legacy of complicated and antiquated Excel spreadsheets. OpenGov also announced today that more than 20 other local governments including Harford County, Maryland; Long Beach, New York; and Culpeper, VA are actively rolling out OpenGov Budget Builder for their upcoming budget cycles.

Jackson County Water and Sewerage Authority joins the City of Burnet, Texas, and Greenwood, Indiana as an early adopter of Budget Builder. With populations that range from 6,000 to nearly 250,000 citizens, these agencies demonstrate that Budget Builder can help cities and counties of any size make the budgeting process easier, faster and more collaborative across different departments.

“OpenGov has completely transformed our agency’s budget process,” said Judy Smith, the Finance Director for Jackson County Water and Sewerage Authority, which serves approximately 8,100 residents. “By seamlessly compiling data from previous years, ensuring collaboration across departments and letting us quickly share key information with stakeholders, Budget Builder has allowed us to focus our time and energy on serving our residents instead of agonizing over the budget.”

Prior to implementing Budget Builder, administrators in both Jackson County and the City of Burnet faced massive technology barriers when they tried to collaborate. Budget teams were forced to spend thousands of hours reconciling dozens of Excel spreadsheets, exchanging email-based proposals, and performing clerical work instead of evaluating proposals and planning proactively.

“Smart budgeting is critical to the efficiency and efficacy of local government,” said OpenGov CEO and Co-Founder Zac Bookman. “As more and more agencies, cities and counties across the country look to implement OpenGov’s Budget Builder and our other tools, it is clear that the public sector is enthusiastically embracing the power of technology. Our offerings provide governments of all sizes with real-time access to accurate financial data to increase transparency, enhance integrity, encourage cooperation and save valuable time and resources.”

“Harford County, Maryland was in search of a product to streamline what is currently a cumbersome and antiquated budget process. We were thrilled when OpenGov introduced their Budget Builder cloud solution,” said Harford County’s Chief of Budget Kim Spence. “We look forward to working with the OpenGov team to modernize our budget preparation process so that we can continue to serve our citizens in the most efficient and comprehensive way possible!”

Budget Builder – which integrates with OpenGov’s suite of other tools – helps these governments dramatically simplify the budgeting process. Agencies access a single online platform to prepare budgets, report on spending against budgets, analyze other performance metrics, and keep elected officials and citizens better informed about how tax dollars are being spent. Budget Builder empowers administrators in Burnet, Texas to plan out the city’s $28.5 million budget, monitor spending and track investments and debts.

“Budget season has always been an ordeal. I worked late every night for months, and came in on weekends,” said Burnet’s Budget Director Connie Maxwell. “OpenGov has changed our entire process, giving me time to focus on the big issues affecting Burnet. Gone are the days of digging around through spreadsheets and enduring lengthy proposal submission cycles.”

Maxwell adds that the tool has allowed her to cut the time spent on the budget’s clerical work in half.  

About OpenGov

OpenGov’s Smart Government Platform is the world’s first integrated cloud solution for public sector budgeting, reporting, and open data. Used by over 1,300 public agencies in the rapidly growing OpenGov Network™, OpenGov’s industry-leading technology streamlines the budget process, improves outcomes, and builds trust with the public. Founded in 2012 with headquarters in Silicon Valley, OpenGov works with leading governments of all sizes including the State Treasurer of Ohio, Minneapolis, MN; Maricopa County, AZ; and Washington, DC. OpenGov is backed by leading investors including Andreessen Horowitz, 8VC, and Thrive Capital.  Learn more at www.opengov.com.

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Announcing the Best of OpenGov Award Recipients!

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It’s that time of year. Prepare for an avalanche of awards and trends as people across industries prepare for 2017. The Best of OpenGov Award, however, is unique. It recognizes local governments that have gone above and beyond to innovate and improve government operations. Better government operations produce better outcomes for citizens, which in turn builds public trust.

We are excited to announce the winners:

Internal Reporting

OpenGov for management reporting helps public agencies streamline their operations. From tracking departmental spending against the budget to monitoring 311 requests, governments use OpenGov to execute on key strategic goals. This year, our winners are:

First Place: Capitola, CA

Runner Up: Rosehill, KS

Transparency and Open Data

Citizens expect their governments to provide easy, intuitive access to financial and performance information. These governments have gone above and beyond in their OpenGov portals. From robust Saved Views to active promotion, these agencies show their dedication to open government. We’re proud to work with them:

First Place: Menlo Park City School District, CA

Runner Up: Capitola, CA

Click here to see Menlo Park City School District’s Transparency Portal and click here to see Capitola’s portal.

Unique Use Cases

Many governments go above and beyond with their OpenGov sites. We’re excited to announce the winners for unique OpenGov use cases:

First Place: St. Petersburg, FL

Use Case: Annual Debt Schedules Report- Finance uses the report throughout the year to download the most recent annual debt schedule to perform analysis when issuing new debt, review budget transfer appropriations needed, create ad hoc reports for City Council, and provide auditors with annual debt service schedules.

Runner Up: Edgewood, KY

Use Case: Stealth Speed Survey – This report is used by Police Officers, the City Administrator, elected officials, and citizens. When residents complain about speeding on a street, the city collects this data to determine if the complaint is valid and supported by actual data. Edgewood also uses this data internally to assign extra traffic controls to Police Officers.

OpenGov’s New Open Data Solution Is Up And Running in Denton, Texas

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At the Code for America Summit, OpenGov announces Dallas-Fort Worth suburb as first customer to implement company’s new OpenGov Open Data tool

OAKLAND, Calif – At the 2016 Code for America Summit, OpenGov, the world’s first complete cloud solution for public sector budgeting, reporting and open data, announced Denton, Texas as the first city in the country to fully implement the OpenGov Open Data solution. Integrated with OpenGov’s other offerings, OpenGov Open Data is allowing Denton to increase public trust, facilitate civic action, and embrace the future of the smart government.

“It’s vital to our community and to the growth of Denton that anyone can easily access government information to enable civic developers and lay-users alike to gain value from public data,” said Justin Mercier, data system architect for the City of Denton. “The new open data platform works seamlessly, whether you want to run a hackathon or run a business, the data is easily usable and allows us to get vital city information quickly and efficiently.”

In addition to Denton, a Dallas-Fort Worth suburb with a population just over 100,000, several other cities and states across the country are looking to OpenGov Open Data to bring greater collaboration, transparency and innovation to governance. The tool is designed to work for governments of all sizes, and these additional governments – both big and small – will be implementing the solution in the coming months.

“Open access to government information is critical to the health of our states, cities and towns,” said OpenGov CEO and Co-Founder Zac Bookman. “Data is a foundation on which to build stronger and more sustainable governments. Leveraging OpenGov’s many tools, including Open Data, Denton and other cities can better understand trends, coordinate budgets, empower their citizens, and present a holistic view of the state of the city.”

Denton had previously released its data in PDFs and other formats that were hard to read and repurpose. As a result, the city’s tech community could not build applications; residents could not easily access a central location to search for data; and potential businesses could not quickly assess Denton’s economic condition The Open Data tool builds trust and shows elected officials and citizens how government agencies are performing in real-time. Open Data can also empower journalists with instant access to the data they need to tell accurate stories.

Working with OpenGov’s open data experts, Denton has uploaded numerous datasets that span a wide array of metrics to its data portal. Today, the city empowers residents and businesses with 71 machine-readable datasets, that range from the city’s demographic indicators to its upcoming building projects.

OpenGov Open Data is powered by CKAN, the industry open source standard for open data used by the federal government, the European Union, and hundreds of other agencies around the world. Earlier this year, OpenGov acquired Ontodia, the leading provider of open data and performance management solutions using CKAN, which allows governments of all sizes including cities like Denton to use OpenGov to connect budget and performance data with Census data, FBI crime data, and financial data from over 3,000 counties and 36,000 cities. In other words, it simplifies the ability to collaborate with other governments and agencies.

“Denton is leading the way in embracing the power of technology to improve our cities,” said Bookman. “We look forward to working with more cities across the country to make governments more transparent, accessible, and efficient through our toolkit of invaluable solutions.”

About OpenGov

OpenGov’s Smart Government Platform is the world’s first integrated cloud solution for public sector budgeting, reporting, and open data. Used by over 1,200 public agencies in the rapidly growing OpenGov Network™, OpenGov’s industry-leading technology streamlines the budget process, improves outcomes, and builds trust with the public. Founded in 2012 with headquarters in Silicon Valley, OpenGov works with leading governments of all sizes including the State Treasurer of Ohio, Minneapolis, MN; Maricopa County, AZ; and Washington, DC. OpenGov is backed by leading investors including Andreessen Horowitz, 8VC, and Thrive Capital.  Learn more at www.opengov.com.

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Contact: Brian Purchia, 202-253-4330, pr@opengov.com

OpenGov Streamlines Budgeting Process for Local Governments with Launch of Budget Builder

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Government leaders report time savings of over 50% during their budget cycles, reduced errors, and broader participation using OpenGov’s new Budget Builder software

REDWOOD CITY, Calif – September 14, 2016 – OpenGov, the world’s first integrated cloud solution for public sector budgeting, reporting, and open data, today announced OpenGov Budget Builder – a smart, streamlined solution that transforms how governments complete their critical annual budget cycle each fiscal year. Governments can now use one platform to prepare the budget, report on spending against the budget, analyze other performance metrics, and broadly inform elected officials and citizens – enabling data-driven decision-making and improved outcomes for the public.

The budget touches communities’ most pressing issues. It allocates public money among competing priorities such as public safety, infrastructure reinvestment, and libraries. This process should run as efficiently and transparently as possible, aligning the current budget with the government’s long-term strategic plan. However, before OpenGov Budget Builder, technological barriers limited collaboration and forced budget teams to spend thousands of hours reconciling dozens of Excel spreadsheets, exchanging email-based proposals, and performing clerical work instead of evaluating proposals, planning proactively, and exploring alternative solutions.

OpenGov Budget Builder solves these problems.

“Budget season has always been an ordeal – I worked late every night, plus through weekends. OpenGov has changed this entire process, giving me back my life and opening up enough time for me to focus on other priorities for the city,” said Connie Maxwell, Budget Director in Burnet, Texas. “Gone are the days of digging around in spreadsheets and enduring lengthy proposal submission cycles. OpenGov has streamlined much of the clerical work involved in budgeting, and I could not be more grateful.”

With Budget Builder, governments of any size can:

  • Collaborate across the organization: Instead of sending dozens of spreadsheets back and forth, departmental budget teams can submit proposals and supporting documents into a central online system. Budget managers and analysts can then approve, comment on, or reject proposals. Managing the entire budget process on a secure, multi-user system reduces errors and enables all budget team members and stakeholders to stay in sync.
  • Save analysts and managers hundreds of hours: By eliminating the need to constantly reconcile dozens of spreadsheets in Excel, scour printed documents, and comb through email chains, Budget Builder lets budget teams and analysts spend their time focusing on crafting a budget that delivers the best services to citizens.
  • Integrate with reporting and open data: Budget teams can create interactive Budget Milestones reports to update elected officials and other stakeholders across the organization. After elected officials adopt a budget, governments can report on performance against the budget, manage budget amendments, and share results with citizens.

“The budget is the heart of the enterprise and money is policy. We’re excited to transform how governments do their most critical work,” explains OpenGov’s CEO and Co-Founder Zac Bookman, “With OpenGov, public agencies can deliver better outcomes through improved budgeting, accurate reporting, data-driven decisions, and clearer communication.”

OpenGov is creating the world’s first Smart Government Platform––the complete cloud solution for budgeting, reporting, and open data. With seamless integration into governments’ existing financial systems, OpenGov gives public agencies immediate insights from their data and maximizes the investment they’ve made in their existing financial systems.

State and local governments across the country are joining the OpenGov Network at a rapid pace; more than 1,200 governments now use the platform including recent launches in San Antonio, Santa Fe, and Washington, DC. Additionally, OpenGov has analyzed more than $1 trillion in revenues and expenditures nationwide, giving these agencies new insights into their data.

About OpenGov

OpenGov’s Smart Government Platform is the world’s first integrated cloud solution for public sector budgeting, reporting, and open data. Used by over 1,200 public agencies in the rapidly growing OpenGov Network™, OpenGov’s industry-leading technology streamlines the budget process, improves outcomes, and builds trust with the public. Founded in 2012 with headquarters in Silicon Valley, OpenGov works with leading governments of all sizes including the State Treasurer of Ohio, Minneapolis, MN; Maricopa County, AZ; and Washington, DC. OpenGov is backed by leading investors including Andreessen Horowitz, 8VC, and Thrive Capital.  Learn more at www.opengov.com.

Finance Discussions at ICMA

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Every year, governments across the country debate whether to consolidate or merge services. Passions often flare during these debates, as many of the services directly impact citizens’ lives. Making this debate as transparent as possible is essential for success.

During this year’s annual ICMA Conference, Charlie Francis will share how he navigated a Fire Department consolidation in his city. Charlie will provide tips and tricks for governments considering their own mergers and annexations.

Kansas City, MO

Win a Chance to Issue Debt Without Issuance Fees

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Learn about a new option for municipal bond issuance and claim your chance to issue debt without issuance fees.

We’re excited to highlight a company giving the municipal bond market a much-needed upgrade. On the issuance side, Neighborly connects “issuers to members of their deal team through an origination platform for all steps involved with researching, structuring, marketing and closing a municipal bond transaction, including generation of all necessary legal documents.”

And on the investor side, Neighborly expands access to the municipal bond market. Citizens, retail investors, and institutions can purchase municipal bonds in denominations the issuer determines through the platform.

This summer, Neighborly launched the Neighborly Bond Challenge. Governments planning to issue bonds between Q4 2016 and Q4 2017 can apply to issue bonds through the platform. And it gets better – Neighborly will waive issuance fees for each of the five winners.

OpenGov helps customers issue debt through the Neighborly platform. By providing one place for users to explore and download financial information, governments save themselves and creditors alike countless hours of work during the issuance process. This is why Neighborly is saving at least one of the five slots in….. for an OpenGov customer.

We believe Neighborly will revolutionize how governments and their constituents invest in their communities. We encourage you to learn more about the Neighborly Bond Challenge.

Make Your Mark: Data Strategists for Government

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Ready to learn about OpenGov’s Customer Success team? Read on to see how Customer Success Analysts serve on the frontlines modernizing government technology.

  • Municipal governments in Ohio use data published on OpenGov to compare vendor prices across jurisdictions and ensure they receive fair prices.
  • Allegheny County, Pennsylvania gives managers current insights using OpenGov to inform planning with relevant information. For example, the county is using payroll data loaded in OpenGov to assess gender pay equity.
  • Eau Claire, Wisconsin increases Council and public buy-in into its capital improvement plan to address urgent infrastructure challenges.

These benefits are not unique; over a thousand governments inform strategic planning, manage operations, and foster public trust with OpenGov. Many of our customers had software that trapped insights in departments and blocked everyone but trained analysts from gaining the insights they needed. Now, they’re informing decisions with comprehensive intelligence.

All of our teams help governments make this leap into the digital age, but it’s Customer Success that serves on the frontlines every day – strategizing with governments to meet their needs and ensuring they are quickly and properly set up on OpenGov. In this post, you’ll learn about one of team’s two main roles: the Customer Success Analyst.

Customer Success Analyst (CSA) 101

CSAs work with new customers to map their financial data to OpenGov. This work is mission-critical for the company and for customers because a proper mapping ensures governments can explore data as needed to learn from it.

But it’s a mistake to assume CSAs just crunch numbers – the role also involves strategic thinking and relationship management; helping customers think through their OpenGov objectives and implementation determines their future success on the platform.

CSAs are passionate about empowering governments. Alysa Zyda spent years working in government and shares how she’s motivated by “wanting to bring the best tools to my former coworkers. By working here, I can build the tools that I always wished I had.”

Diversity breeds success

CSAs come from a broad range of backgrounds. Some, such as Alysa, have previous government experience, while others come from the private sector, like Christine Liu who was a Project Analyst for an Infrastructure Engineering Design Firm.

Diverse experiences position the team for success – CSA Henry Tsao explains how “people with different backgrounds can help each other remove the tunnel vision we get from our own backgrounds.”

But there’s at least one area with near-uniformity…

Nearly 75% of CSAs prefer Reese’s Peanut Butter Cups over chocolate kisses, licorice, and gummy bears. Maybe this is why CSA Becca Rosengarten considers “everyone on the team a good friend of mine.”

A day as a CSA

Becca explains how, every day, “I get to spend a lot of time with our customers, helping them through their deployment and making sure that they get the most value out of OpenGov. I also spend a ton of time getting creative in Excel, and I love it!”

Henry adds, “Being a Customer Success Analyst involves analyzing the best way to design processes for the customer to make them successful using OpenGov. This includes: systematically analyzing their financial data, identifying their pain-points, and creatively thinking of strategies to alleviate those pain points.”

CSA Becca Rosengarten helps a customer implement OpenGov.

Data drives success

Henry explains how data is critical to a CSA’s success:

“We have to build credibility with our customers with our knowledge of their data. If we don’t have a solid understanding, the client will notice immediately and be that much less willing to work with us.

OpenGov empowers governments to visualize and analyze historical trends just by loading data into the platform. Therefore, it’s important for us to make sure the customer’s data is properly formatted and inputted into the platform.”

A role of constant learning

Because OpenGov is a rapidly-growing startup, our CSAs explore product development, marketing, sales, and more – broadening their knowledge every day.

Interested in learning more? Contact our talent team at jobs@opengov.com and follow us on LinkedIn!