At the recent OpenGov California Regional Leadership Summit, two presentations OpenGov Smart Government Platform users illustrated how they are successfully leveraging technology to make their data reporting more relevant to their internal staffs. Specifically, Incline Village General Improvement District (IVGID), a quasi-public agency in Incline Village and Crystal Bay, Nevada, and the City of Hayward, CA, are each using OpenGov to empower their internal personnel with the detail and historical data necessary to create customized, flexible management reports and drive informed decision-making.
Season-Driven Revenue Analysis
IVGID’s Controller Lori Pommerenck, a CPA with over 30 years of experience in the public and private sectors, spoke of the limitations of traditional ERP systems that don’t “give life to data.” She shared how quickly she can drill down into data in the OpenGov platform for immediate answers. “I use OpenGov more than our financial software when we need to answer a question,” she noted.
Located in the Lake Tahoe region, IVGID has the mandate to provide water, sewer, trash, recreational services to a mix of both visitors and tourists. Thus, part of Lori’s work involves reviewing seasonal trends for recreational activities popular in the area. Using OpenGov, she and her team illustrate and analyze historical data and trends in tourism such as ski visits and golf rounds. As weather variability impacts these activities, OpenGov makes it possible for the staff to compare trends with weather patterns and project future recreation revenue in easy-to-understand charts. Finally, Lori spoke highly of the OpenGov team. From their overall responsiveness, quick tech updates, and continuous opportunities to learn through webinars and networking events. She expressed that she is “very pleased” with the successful partnership.
On-Demand Data and Flexible Management Reports
Hayward’s Finance Director, Dustin Claussen, is a finance expert with over a decade of experience working in public and non-profit sectors. The use case he presented also focused on the internal benefits of the OpenGov platform. Given the city’s limited resources and growing service demands – a reality other municipalities know all too well – the city is working to increase its department heads’ engagement with critical, relevant data that impacts their work. He noted that the platform’s ability to give them on-demand data and flexible management reports was empowering for the city’s staff, reducing their reliance on the finance team to retrieve reports. Dustin praised OpenGov’s ease of use and its “effective, high-quality service.” He pointed out the passion for innovation shared by his city and OpenGov’s team, and he spoke of how innovation empowered his departmental staff to access and customize their own data.
The OpenGov network is always expanding and providing solutions for public sector entities across the country. We look forward to bringing public sector leaders together at future Regional Leadership Summits throughout the country.