Bernalillo County, NM, Effectively Tracks Performance Measures and Saves Time with OpenGov
POPULATION: 675,550 | AGENCY TYPE: County | ANNUAL BUDGET: $538.8 Million
Bernalillo used OpenGov’s dashboards instead of spreadsheets to easily track over 300 performance measures across 35 county departments.
OpenGov Delivered Meaningful Insights
To better track 300+ individual performance measures, the County’s staff created dashboards for each department. “Using dashboards, we have come to think about the data differently. Once you can visualize the data in a graph, it really changes how you think about it, and has made us analyze whether we’re tracking the right things and tracking them in the right manner,” Zuniga said. For instance, the dashboards have helped County staff identify and follow important trends. According to Zuniga, having the dashboards for departmental performance data has vastly improved the ability to analyze internal operations for department heads and for the public. For instance, the County conducts periodic reviews of each department’s performance. The team then has that data available at a glance in real time and can shift their focus to improvements in operations and resolving issues.
Beyond the dashboards, department heads use the platform to access their own budget-to-actual numbers in real time, making them relevant for planning given their content and timeliness. “We are using OpenGov to plan our budget, to load our budget for the next year, and to show budget-to-actuals to internal departments as well as to the public,” Zuniga said. “It’s been a great tool.” She said having access to visual representations of information such as purchase order patterns and travel reports helps managers analyze their resources and better prepare for the future. “The visualization of that is just really easy in OpenGov,” she said.