From Good to Great: How The City of Pompano Beach Achieves Its Strategic Goals

“The City Performance Program is currently in the process of identifying regular services, activities, and management processes that most effectively meet what Pompano Beach residents want from the City. OpenGov helps bring departments together and focus on what matters most.”
Ernesto Reyes, Strategic Performance Manager, City of Pompano Beach

Using the balanced scorecard as a framework, the strategic performance manager works with key departments to determine program goals and corresponding action items for the year, while aligning them with strategic plan objectives.

This exercise provides a balanced view of performance with respect to customer experience, department operations, personnel, and financial sustainability. Working together, staff propose action items, funding levels, and actively monitor performance using OpenGov dashboards.

Key Performance Indicators are tracked on a shared dashboard

Minding the Budget Gaps

The City of Pompano Beach’s Performance Program is an extension of its budgeting process and is more rigorous as a result. The budget team creates dashboards to evaluate performance and department spending to identify when minor course corrections are needed to avoid potentially derailing cuts in the future.

The budget team also uses OpenGov to analyze year-over-year trends and “budget-to-actuals” for a given time period. When gaps are identified on the dashboards, the budget team activates a round of scenario planning after revisiting forecasted assumptions.

The budget team’s “Speedometer” tracks revenues in real time

“Better monitoring across funds, groups of accounts, and departments with OpenGov helps us avoid budget adjustments and makes them more accountable for their spend.”
Erjeta Diamanti, Budget Manager, The City of Pompano Beach

A Greater Focus on Excellence

The City of Pompano Beach is expanding adoption with ten departments currently collecting key data and reporting it via OpenGov. Thirteen departments are in the process of creating balanced scorecards, and completing their program goal worksheets.

The budget team is working to link 75% of all budget requests to Strategic Plan Objectives and program goals, while also encouraging more departments to adopt best practices around budgeting and performance management.

Finally, and most importantly, the City shares budget details and key metrics easily and seamlessly with the community on its Financial Transparency site.

How cities and counties can go from good to great with OpenGov:

• Accurate, outcome-focused budgeting
• Powerful dashboards to measure and track performance
• Attract better talent and keep them focus on what matters with a modern, cloud-based ERP

About The City of Pompano Beach

The City of Pompano Beach is located in Broward County, Florida, along the coast of the Atlantic Ocean. The City’s Brand Promise states: “For people who value genuine hometown qualities but also want the lifestyle a progressive, modern city offers, we will provide an environment where your comfort, enjoyment and success is our top priority. We will do everything possible to make it easy and pleasant for you to enjoy our beaches and parks or to do business here. In every interaction we will affirm your choice of Pompano Beach by welcoming you warmly and making you feel like a valued part of our community.”

Solution

Budgeting and Planning

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