Case Study

How Jefferson County, CO Manages 3,700 Miles of Roads With Cartegraph Asset Management

Planning for a Stronger Future

Known as the Gateway to the Rocky Mountains, Jefferson County, Colorado, is home to some of the most picturesque scenery in the country, including rolling grasslands, craggy rock formations, natural foothills, rugged mountains, and tumbling mountain streams. So what’s the catch for the County’s road and bridge, transportation, and open spaces teams? A never-ending list of maintenance tasks that come with the prime landscape.

Facing challenges with dated processes and data silos, the County needed a comprehensive solution to streamline operations, enhance decision making, and justify budget allocations to improve the quality of services for the County’s millions of residents and visitors.

“We’re split up into four districts, and everyone would have their own requests, it was not the best way to make decisions and definitely caused silos,” said Will Truesdale, Construction Project Manager.

“Cartegraph Asset Management helps us make the best decisions for the residents, and that’s really what we’re here for.”
Heather Henderson, Road and Bridge Asset Manager

Continue Reading ↓

Population
576,143 (2022)

Agency Type
County

Annual Budget
USD 794,000,000.00

Role
Public Works

Region
West

Solution
Asset Management

Customer Results

Enhanced Data Accuracy and Accessibility

Improved Decision Making and Planning

Streamlined Inter-Departmental and Better Public Communication

Increased Operational Efficiency

The Challenge

Jefferson County’s road network consists of 3,700 lane miles—or the distance from Golden, CO to Tampa, FL, and back. Historically, road maintenance decisions were made based on subjective assessments by district supervisors, leading to inconsistencies and breakdowns.

Plus, relying on older, manual processes meant ever-changing maintenance records were being stored in physical folders. It meant relying on disjointed systems to track road conditions and maintenance histories, inefficient communication between departments and outside partners, and it meant having a tough time trying to justify it all to stakeholders.

The Solution

That’s where OpenGov comes in! To address these challenges, Jefferson County teamed up with OpenGov Cartegraph Asset Management to bring the road and bridge and open spaces departments into the 21st century. In other words, introducing a centralized platform to manage all aspects of work orders and asset management across these teams became instrumental to the County’s success.

This new specialized setup also allows the County to keep an eye on the road work conditions, make good use of historical data to make proactive maintenance decisions, build stronger inter-departmental camaraderie,, and generate accurate reports and data to support budget justifications and grant applications.

And the County is just getting started.

The Results

Enhanced Data Accuracy and Accessibility

Today, the County now maintains a comprehensive database of road conditions and maintenance history at the ready, allowing for data-driven decisions and better planning at every turn.

After a significant snow event, for example, Jefferson County was able to present detailed and accurate information to the Board of County Commissioners, using data from Cartegraph, in no time. The system provided precise counts of roads, cul-de-sacs, and the resources required to manage snow removal effectively, showcasing both the value of their snow removal teams and the asset management system.

“Seeing the data in action truly makes a difference,” said Heather Henderson, Road and Bridge Asset Manager. “How we are budgeting for snow operations is huge, and we used to have no idea of the full cost of snow operations. Now, we have that data for the Board and we can clearly account for millions of dollars.”

See for yourself: Check out Jefferson County’s public-facing map that shares all road and bridge data.

Improved Decision Making and Planning

With Cartegraph, Jefferson County can monitor the overall condition of its road network and prioritize maintenance activities based on real-time data. This has resulted in more effective use of resources and improved road conditions across the County.

“We had quite a few roads that didn’t get the attention they needed,” said Mike Secary, Road and Bridge Director. “When you are going off of narratives versus actual data, things slip through the cracks. At the level we’re at now, we know the cost of the concrete replacement, ADA compliance, flood plain, traffic counts, maintenance history, and more. We no longer have to track down 10 different people to get the full picture. It’s all in one place.”

Take grant applications and budget requests, for example. The accurate and detailed data from Cartegraph has been instrumental in supporting grant applications and justifying budget requests. The County has successfully obtained funding for various projects by demonstrating the need and potential impact with precise data.

Streamlined Inter-Departmental and Better Public Communication

The adoption of Cartegraph has improved communication between County departments. Now, every task and maintenance request are seamlessly assigned and tracked within the system, reducing the risk of missed communications and ensuring timely responses.

Combined with the power of GIS tools, the County is also making asset data available for residents. Residents can now access information about current and planned road maintenance activities, improving community engagement and trust in county operations.

“The public doesn’t always understand all the work that is being done,” said Secary. “They’ll see one pothole and have the perception that we aren’t doing anything. Now we have the data to show that’s not the case.”

(Some serious inspiration: See how the County communicated its post-snow storm impact to residents here.)

Increased Operational Efficiency

The County’s ability to track maintenance activities, project costs, and asset conditions in one system has streamlined operations. The use of scenario builder tools has allowed for more accurate project cost estimates, leading to better budget management and resource allocation.

What’s Next?

The answer is easy: Even more data-driven decision making. Among other things, the team have their sights set on using asset data to predict the paving plan for the next 5-10 years, ensuring the County’s infrastructure is prepared for the millions of residents and visitors to come.

“Cartegraph helps us make the best decisions for the residents, and that’s really what we’re here for,” said Henderson.

Want to see how your organization can experience similar results?

See How Your Organization Can Get Similar Results:

Related Case Studies

Learn More
Case Study
Town of New Canaan, CT, Health Department Revenue Up 30% Within 3 Months
Learn More
Case Study
Colorado Springs, Colorado Saves Time and Reduces Vehicle Claims by 80% With OpenGov
Learn More
Case Study
Tucson, AZ Streamlines 60+ Page Paper Manuals and Receives Positive Feedback Stakeholders With OpenGov Procurement