Lake Tahoe’s Incline Village General Improvement District Drives Informed Internal Decision-Making with OpenGov
POPULATION: 9,000 Permanent Residents | AGENCY TYPE: Quasi-Public Agency | ANNUAL BUDGET: $39 million
Opening data to its non-Finance managers helped Incline Village General Improvement District’s team save valuable time and make informed decisions about delivering services in the Lake Tahoe region. (Photo: J. Cook Fisher / Flickr)
Agency Staff Limited by Traditional ERP System
Lake Tahoe’s regional population fluctuates throughout the year. The area’s warm summers attract beachgoers, hikers, and golfers. Its snowy winters lure groups looking to ski and snowboard. For both permanent residents and tourists renting residences or booking hotel rooms temporarily, IVGID is tasked with providing utility and recreation services steadily even as the population shrinks and expands seasonally – and even week-to-week or day-to-day given weather conditions.
Thus, IVGID’s Controller, Lori Pommerenck, and the agency’s staff sought to plan more effectively amid such variability. For instance, weather conditions directly affect recreational revenue, particularly with ski, beach, and golf seasons. The agency wanted to forecast those revenues more accurately, seeking to strengthen its strategic resource allocation and budget planning due to the dynamic nature of seasonal tourism.
While the agency’s Enterprise Resource Planning (ERP) software was able to store financial data, the team was unable to use it to create reports that would inform their operational approach. Consequently, they sought a more flexible reporting solution. Pommerenck noted that the system was limited in that it did not offer analysis or “give life to data.”