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As a Senior Code Enforcement Clerk in Central Falls, RI, Venuz Zayas is a central hub for permitting activity. Day in, day out, she’s on the forefront of communications with government employees across departments and a slew of constituent applicants–and now, the bulk of her work is completed simply through her keyboard. Between applications, inspections, reporting, and more, Zayas has a lot to manage. With OpenGov Citizen Services, all of the information she needs is at her fingertips. This easy access to information is one of the biggest changes Zayas has seen since moving from a paper permitting system to cloud-based permitting with OpenGov.
Decentralized paper operations and inefficient communication
OpenGov Citizen Services
“Things were pretty difficult before, and the information wasn’t always updated the way it is now. With OpenGov Citizen Services, anyone here in the office can open the permit record and know the exact history and what’s going on with the properties,” Zayas explains.
Having an interface that clearly organizes all relevant information on a permit or a property into one place has been key to keeping the City of Central Falls on the same page. The City makes good use of the ability to upload documents attached to each specific permit so that anyone can see the plans, loaning decisions, and construction blueprints that go with each property.
The platform’s capacity for internal communication also allows the staff—from code enforcement, to the fire department, to inspectors, and more— to input all of their notes and memos into the same place. Since operating with attachments and centralized communication, Zayas has seen productivity levels increase. What used to be a clunky back and forth between Zayas and the fire department, is now a string of notes and straightforward dissemination.
Back-end workflow tools like auto-assigning tasks to specific staff members to complete inspections
and other required steps greatly improves efficiency within the approvals process
“My bosses and everybody, we can all share the same information. We’re all able to understand what transpired, at what time, with each project, and it’s very productive.”
Venuz Zayas, Senior Code Enforcement Clerk, Central Falls, RI
Or call (650) 336-7167