City of New Bedford, Massachusetts, Revives Partnership with OpenGov

When a decision to deploy new online permitting software proved unfruitful, the City of New Bedford technology leader turned to former partner, OpenGov, the leader in modern cloud ERP software for our nation’s cities, counties, and state agencies.

A former City leader decided to make the switch from OpenGov to CitizenServe. Deployment of CitizenServe not only proved difficult, but other City leaders quickly realized they missed the benefits of OpenGov Citizen Services. That’s when a new IT Manager decided to revive the City’s partnership with OpenGov.

With OpenGov Citizen Services, the City can expedite its permitting process, save time by servicing fewer walk-in customers, and improve customer satisfaction. It’s all thanks to an online portal that walks people through the application process for permits and licenses. A visual progress meter tracks the submission activity, automating the review process to streamline multi-department workflows. This leaves more time for City leaders to focus on high-priority initiatives and future planning.

The City of New Bedford joins more than 1,000 public sector organizations leveraging OpenGov to revolutionize work processes with cloud-based software designed specifically for the needs of government.

About OpenGov

OpenGov is the leader in modern cloud ERP software for our nation’s cities, counties, and state agencies. On a mission to power more effective and accountable government, OpenGov serves more than 1,000 agencies across the U.S.  Built exclusively for the unique budgeting, financial management, and citizen services needs of the public sector, the OpenGov ERP Cloud makes organizations more collaborative, digitizes mission-critical processes, and enables best-in-class communication with stakeholders.


Published: December 20, 2021