Town of Essex, Massachusetts, Partners with OpenGov on Digital Permitting Solution

When Town of Essex, MA, leaders decided to replace their current permitting application with a digital permitting solution, they chose to partner with OpenGov, the leader in modern cloud ERP software for our nation’s cities, counties, and state agencies.

The Town, located northeast of Boston, had been using an internal Access-based, homegrown permitting application that no longer served its needs. Officials saw the success the Towns of Gloucester and Danvers were having with OpenGov Citizen Services and wanted to enjoy the same benefits.

With OpenGov Citizen Services, Town officials will be able to streamline the permitting process, from issuing permits to collecting fees. The digital permitting solution automates interactions with residents and business owners, saving time, improving customer satisfaction, and simplifying processes for frontline staff and Town leaders. What’s more, staff can create and pull reports on financial transactions, the number of applications received for each permit type, project costs, and more. The reports make it easy to identify trends and track progress.

The Town of Essex joins more than 1,000 public sector organizations leveraging OpenGov to revolutionize work processes with cloud-based software designed specifically for the needs of government.

About OpenGov

OpenGov is the leader in modern cloud ERP software for our nation’s cities, counties, and state agencies. On a mission to power more effective and accountable government, OpenGov serves more than 1,000 agencies across the U.S.  Built exclusively for the unique budgeting, financial management, and citizen services needs of the public sector, the OpenGov ERP Cloud makes organizations more collaborative, digitizes mission-critical processes, and enables best-in-class communication with stakeholders.

Published: December 1, 2021