Cloud » Asset Management » Request Management
request Management
Make it simple for anyone to submit a request. Use OpenGov to organize those requests, improve response times, and communicate with residents.
Streamline Request Intake
When a resident calls in to report an issue, OpenGov walks you through the request intake process. If the issue is already on your radar, you can easily log multiple calls under a single request—eliminating duplicate data and reducing call times.
As soon as you complete work related to a request, the resident receives a notification letting them know that their issue is resolved.
Connect With Residents
When a familiar citizen calls in, click to see a list of issues he or she has submitted. If work is already scheduled for the request at hand, you can let the citizen know when the issue is expected to be resolved.
As soon as you complete work related to a request, the resident receives a notification letting them know that their issue is resolved.
HIGH-PERFORMANCE GOVERNMENT HANDBOOK
The work of local government teams — from leadership to finance, planning to procurement — has faced a perfect storm of challenges that have changed and challenged the local government landscape over the last year.
More information leads to faster resolution. When requests come in with location details and photos, crews can more quickly assess the issue and expedite the response time.
Simplify Maintenance Workflows
View and edit requests from anywhere using your desktop or the mobile app. Easily tap to contact the requester for more information if needed. Then create a work order on-the-spot to resolve the issue quickly.
More information leads to faster resolution. When requests come in with location details and photos, crews can more quickly assess the issue and expedite the response time.
Handle Internal Requests
Engage staff in the safety and upkeep of their workplace. Leverage the Internal Request feature to intake non-emergency issues and service requests from within your organization.
Drive real change and make a greater impact with these high-performance resources built for the important work of the public sector.
Thousands of agencies trust OpenGov to power more effective and accountable government
