Citizen Services
Simplify the way governments serve their communities
One Cloud Solution to Power Every Permitting and Licensing Workflow
Planning and Zoning
Grants Management
Pet Licenses
Short-Term Rental Registration
Special Events
So Much More...
- OpenGov Citizen Services gives you the ability to manage all of your permitting and licensing operations without messy spreadsheets or cumbersome, legacy software.
- Build forms, design workflows, collect fees, and schedule virtual inspections using Citizen Services’ drag-and-drop, no code interface.
- Improve customer satisfaction by allowing applicants to track progress of submissions themselves.
- Empower government staff with modern cloud capabilities, with secure access from anywhere‒without the help of IT.
Process applications 5X faster than with legacy systems
Up to 85% more cost effective than legacy systems
Features Include
Customer Service Portal
Smart Projects that Build Applicant Fees and Checklists
Triggered Prompts for Both Applicants and Staff
Automated, No-Code Workflows and Approvals
Renewal Campaigns
Dashboards and Reports
Online Payment Collection
Intelligent Routing and Inspections Scheduling
Advanced GIS mapping with Esri ArcGIS
Accounting System Integration
Bluebeam Integration
Over $2M Reallocated
“When I inquired about OpenGov, it was simply a conversation around what do you need? And here’s what we can do. They were outstanding to work with from day one.”
Mike Horney, Development Services Manager
Kernersville, North Carolina
Drag-and-Drop Configuration
“The software has been incredibly easy to configure in comparison with our cumbersome legacy system. The drag-and-drop design makes it so easy to create workflows. It’s night and day difference.”
Paul Leedham, Chief Innovation Officer
City of Hudson, OH
Support Community Resiliency
"It is imperative that Idaho’s cities, counties, tribes and districts are able to make decisions for their constituents with the knowledge that they can quickly and easily apply for these CARES funds. Our partnership with OpenGov and the hard work of both of our teams made our needs a reality in a very short amount of time."
Brandon Woolf, Idaho State Controller
Issue Permits Online
"It’s been kind of a crazy time trying to keep government moving while working remotely. Having the ability to issue permits online has really been helpful."
Jim Soper, CBO
Director of Inspectional Services
City of Everett, MA
STREAMLINE MULTI-DEPARTMENT WORKFLOWS
Process Automation
Design digital application workflows that mirror your exact process for permitting and licensing approvals, with a visual progress meter that records all post-submission activity. Let each submission flow electronically from intake through departmental reviews, automatically assigning steps to the next available employee. Shrink your average approval time to focus on higher priority initiatives.
Automated workflow for a building permit record
HELP YOUR CUSTOMERS HELP THEMSELVES
Customer Service
Make the permitting and licensing application process easy with an introductory questionnaire and customer portal
Begin each engagement with Smart Projects—an intake survey that guides applicants through a short questionnaire and generates a custom checklist of necessary forms and fees. This leads to the customer service portal where applicants can draft, submit, and view community development applications, pay fees online, and message reviewers.
SIMPLIFY INSPECTION SCHEDULING AND SITE VISITS
Inspections Management
When it’s time for an inspection, let applicants request dates online and automatically assign inspectors. During the inspection, record results and upload photos from a phone or tablet onsite so that construction plans and feedback can be reviewed by contractors and government staff in real time.
Intelligent routing ensures inspectors maximize efficiency in their daily routes
INCREASE COMPLIANCE AND REVENUE
Code Enforcement
Convenient online violation submissions and fee payment
Keep your community cleaner and safer by allowing easy online violation submissions and fee payments through a user-friendly customer portal. Empower proactive enforcement by centralizing case management and viewing trends in the data.
COMPLETELY AUTOMATE LICENSE RENEWALS
Renew Licenses
Standardize the license renewal process to support improved compliance and internal efficiency. In a few easy steps, completely automate license renewals in batches by type and renewal period.
Group license types to initiate renewal campaigns
SHARE RESULTS AND TRACK PROGRESS
Reporting and Transparency
Access reporting, spot trends, and present information all parties can understand
Create dashboards and pull reports highlighting overall performance and payments received from workflows to share with management, collaborating teams, or the general public. This includes daily cash out reports, number of applications received across permit types, and project costs across departments.
Citizen Services Capabilities In Depth
A Trusted Partner
Security
OpenGov Citizen Services works over HTTPS secure protocols to ensure all data is encrypted. Our cloud data centers are backed by best-in-class security.
Reliability
Your data is automatically backed up in real-time, so you’re never at risk of loss. We target 99.9% system uptime across a nationwide server network.
Access
Access OpenGov Citizen Services from any web browser on a computer or mobile device.
Related Resources
Ready to get started?
Or call (650) 336-7167