Citizen Services

Power every permit, license, and inspection with user-friendly workflows.

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Kristen Graham

Management Analyst, City of Cypress, CA

80%

Reduced foot traffic in the permitting office

I use OpenGov every day. Our Citizen Services apps have made it very easy to navigate with all these other divisions and departments. So, it really makes my job easy.

Terry Furlong

Mayor, City of North St. Paul, MN

$100M

Over $100M in development projects, a city record

OpenGov is something that the city council and I looked at for moving our city forward. 

Joseph Cavo

Mayor, City of Danbury, CT

Increased communication and collaboration across permitting projects

[OpenGov] gives us an edge when we’re competing with other municipalities and towns in the area for businesses to come here. We’re very happy with the partnership between OpenGov and the city of Danbury.

Powering these solutions and more

Permitting

Building Communities

Route, approve, and issue permits electronically up to 5x faster than legacy systems.
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Licensing

Business Licenses

Drive compliance and revenue with automated license renewals and public reminders.
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Zoning Approvals

Simplifying Zoning

Our software empowers a proactive approach to zoning approvals and code enforcement so you can focus on helping your community thrive.
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Code Enforcement

Centralizing Case Management

Our code enforcement software empowers you to better serve your community.
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Fire &
Safety

Pet
Licenses

Code
Enforcement

Outdoor
Dining

Public
Works

Cannabis
Licensing

Grants
Management

Cloud permitting software that enables you to say goodbye to piles of paper, messy spreadsheets and cumbersome, legacy software. Use OpenGov Citizen Services’ drag-and-drop, no code interface to:
 
  • Design forms & workflows
  • Schedule virtual inspections
  • Collect fees online
  • Expedite approvals
  • Improve customer satisfaction
Overview: Planning And Zoning Software
1 X

Process Applications 5X Faster Than With Legacy Systems

1 %

Up To 85% More Cost Effective Than Legacy Systems

36 mo

Full Suite Implementation In
Less Than 6 Months

What Citizen Services Customers Have To Say

Forward Thinking

"OpenGov, to me, is something that the city council and I looked at for moving our city forward."

Terry Furlong, Mayor

Terry Furlong, Mayor - North St. Paul

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Paperless Permitting

“I use OpenGov every day. Our Citizen Services apps have made it very easy to navigate with all these other divisions and departments. So, it really makes my job easy.”

Kristen Graham, Management Analyst - Cypress, CA

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Easy Virtual Inspections

“People today have a higher expectation of customer service. They want good communication, they want a quick response, they want a permit, and they want to get it quickly... that led us to OpenGov.”

Tim Monea, Chief Building Official - City of Wooster, OH

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One Cloud Solution to Power Every Permitting
and Licensing Workflow

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Improved Customer Experience

Improve constituent satisfaction with a 24/7 city hall and serve residents, developers, and business owners with a modern permitting and licensing solution.

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Increased Productivity

Fewer errors and faster processing combined with the ability to be more flexible empowers your team to raise the bar on productivity.

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Faster Approvals

Don’t blink. Permit applications processed up to 5x faster with online permitting and licensing.

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Better Collaboration

All together now. Easy access to one platform means multiple departments can work together at the same time.

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Safer Storage

Thank you, Cloud. With the best permitting and licensing software, all digital documents are securely stored offsite. Plus, a server outage won’t slow you down.

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Quicker Configuration

Add new applications and make changes to workflows with drag and drop tools, cutting processing time in half – without coming back to us.

Self-Service Public Portal

Permit Tracking Software

Begin each engagement with Smart Projects—an intake survey that guides applicants through a short questionnaire and generates a custom checklist of necessary forms and fees. This leads to the customer service portal where applicants can draft, submit, and view community development applications, pay fees online, and message reviewers.

Permitting Software

Process Automation

Government Workflow Management Software

Design digital application workflows that mirror your exact process for permitting and licensing approvals, with a visual progress meter that records all post-submission activity. Let each submission flow electronically from intake through departmental reviews, automatically assigning steps to the next available employee. Reduce your average approval time to focus on higher priority initiatives.

Licensing Software

Inspections Management

Virtual Inspection Software

When it’s time for an inspection, let applicants request dates online and automatically assign inspectors. During the inspection, record results and upload photos from a phone or tablet onsite so that construction plans and feedback can be reviewed by contractors and government staff in real time.

Virtual Inspection Software

Code Enforcement

Community Development Software
Enforce

Keep your community cleaner and safer by allowing easy online violation submissions and fee payments through a user-friendly customer portal. Empower proactive enforcement by centralizing case management and viewing trends in the data.

 

Code Enforcement Software

Renew Licenses

Government Licensing Software

Standardize the license renewal process to support improved compliance and internal efficiency. In a few easy steps, completely automate license renewals in batches by type and renewal period.

 

Licensing Software
Renew

Reporting & Transparency

Government Reporting Software
Cannabis Licensing

Create dashboards and pull reports highlighting overall performance and payments received from workflows to share with management, collaborating teams, or the general public. This includes daily cash out reports, number of applications received across permit types, and project costs across departments.

 

Reporting Software

Citizen Services Features

Permitting software for governments

Customer Service Portal

Automated, No-Code Workflows and Approvals

Online Payment Collection

Accounting System Integration

Smart Projects that Build Applicant Fees and Checklists

Renewal Campaigns

Intelligent Routing and Inspections Scheduling

Bluebeam Integration

Triggered Prompts for Both Applicants and Staff

Dashboards and Reports

Advanced GIS mapping with Esri ArcGIS

Case Studies

Reimagining Gary, IN by Transforming Digital Permitting and Licensing from In-line and In-person to Online

The city of Gary, IN is reimagining itself, powered by OpenGov’s Citizen Services permitting and licensing software.

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How Cypress, CA Went Paperless To Improve Their Permitting Experience

The city of Cypress, CA simplified and improved their permitting process with OpenGov’s Citizen Services tools. See their story here.

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One Platform for Collaborative Permitting in the City of Danbury, CT

Danbury, CT turned to OpenGov to consolidate licensing, permitting, workforce planning, and other citizen services. See the results.

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Virtual Is the New Reality for Wooster, OH

As permitting, licensing, and code enforcement evolves from in-person to digital, cities are realizing greater levels of productivity with virtual inspections.

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Taking It Online to Save Time: Burnsville, MN

To drive internal efficiency and improve user experience, the Burnsville, MN worked to bring every single permit and license type online.

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City of Benicia, CA Builds Solar Permit Application with Feedback from Installers

See how a California city built its solar permit application through OpenGov’s Citizen Services permitting & licensing suite.

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Achieving a Strategy Trifecta in Duvall, WA

Learn how the city of Duvall, WA was able to achieve a strategy trifecta with OpenGov Citizen Services suite.

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Serving a Growing Community with Digital Permitting

When the pandemic hit, Cranberry Township, PA, needed a fast & effective solution for online permitting & licensing. Read their story here.

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Salem, MA, Sees Jump in Permit Applications After Exorcizing Old Software Inefficiencies

Implementation Best Practices Setting up a custom, on-premise workflow is high stakes since you have to think through all potential use cases in advance. Though Salem spent quality time getting it right when they implemented their on-premise…

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Bingham County, ID, Beats the Elements with Online Permitting

Improving Internal Operations When Olsen joined Bingham County in February 2020, the plan review time was six weeks on both commercial and residential permits. Residents and contractors were not pleased, often “gasping” when they heard the timeline….

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Request a demo today.

If you’re ready to learn how a modern permitting, planning, licensing, code enforcement and virtual inspection software can optimize your workflow and provide digital services your community will appreciate, complete the form below and a member of our team will reach out shortly.

Building permitting software

Construction permit software

Municipal permit software

Zoning permitting software

Permit Tracking Software

Code Enforcement Software