Citizen Services

Power every permit, license, and inspection with user-friendly workflows.

Powering these solutions and more

Permitting

Building Communities

Route, approve, and issue permits electronically up to 5x faster than legacy systems.
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Licensing

Business Licenses

Drive compliance and revenue with automated license renewals and public reminders.
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Zoning Approvals

Simplifying Zoning

Our software empowers a proactive approach to zoning approvals and code enforcement so you can focus on helping your community thrive.
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Code Enforcement

Centralizing Case Management

Our code enforcement software empowers you to better serve your community.
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Fire &
Safety

Pet
Licenses

Code
Enforcement

Outdoor
Dining

Public
Works

Cannabis
Licensing

Grants
Management

Cloud permitting software that enables you to say goodbye to piles of paper, messy spreadsheets and cumbersome, legacy software. Use OpenGov Citizen Services’ drag-and-drop, no code interface to:
 
  • Design forms & workflows
  • Schedule virtual inspections
  • Collect fees online
  • Expedite approvals
  • Improve customer satisfaction
Overview: Planning And Zoning Software
1 X

Process Applications 5X Faster Than With Legacy Systems

1 %

Up To 85% More Cost Effective Than Legacy Systems

36 mo

Full Suite Implementation In
Less Than 6 Months

What Citizen Services Customers Have To Say

Forward Thinking

"OpenGov, to me, is something that the city council and I looked at for moving our city forward."

Terry Furlong, Mayor

Terry Furlong, Mayor - North St. Paul

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Paperless Permitting

“I use OpenGov every day. Our Citizen Services apps have made it very easy to navigate with all these other divisions and departments. So, it really makes my job easy.”

Kristen Graham, Management Analyst - Cypress, CA

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Easy Virtual Inspections

“People today have a higher expectation of customer service. They want good communication, they want a quick response, they want a permit, and they want to get it quickly... that led us to OpenGov.”

Tim Monea, Chief Building Official - City of Wooster, OH

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One Cloud Solution to Power Every Permitting
and Licensing Workflow

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Improved Customer Experience

Improve constituent satisfaction with a 24/7 city hall and serve residents, developers, and business owners with a modern permitting and licensing solution.

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Increased Productivity

Fewer errors and faster processing combined with the ability to be more flexible empowers your team to raise the bar on productivity.

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Faster Approvals

Don’t blink. Permit applications processed up to 5x faster with online permitting and licensing.

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Better Collaboration

All together now. Easy access to one platform means multiple departments can work together at the same time.

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Safer Storage

Thank you, Cloud. With the best permitting and licensing software, all digital documents are securely stored offsite. Plus, a server outage won’t slow you down.

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Quicker Configuration

Add new applications and make changes to workflows with drag and drop tools, cutting processing time in half – without coming back to us.

Self-Service Public Portal

Permit Tracking Software

Begin each engagement with Smart Projects—an intake survey that guides applicants through a short questionnaire and generates a custom checklist of necessary forms and fees. This leads to the customer service portal where applicants can draft, submit, and view community development applications, pay fees online, and message reviewers.

Process Automation

Government Workflow Management Software

Design digital application workflows that mirror your exact process for permitting and licensing approvals, with a visual progress meter that records all post-submission activity. Let each submission flow electronically from intake through departmental reviews, automatically assigning steps to the next available employee. Reduce your average approval time to focus on higher priority initiatives.

Inspections Management

Virtual Inspection Software

When it’s time for an inspection, let applicants request dates online and automatically assign inspectors. During the inspection, record results and upload photos from a phone or tablet onsite so that construction plans and feedback can be reviewed by contractors and government staff in real time.

Code Enforcement

Community Development Software
Enforce

Keep your community cleaner and safer by allowing easy online violation submissions and fee payments through a user-friendly customer portal. Empower proactive enforcement by centralizing case management and viewing trends in the data.

 

Renew Licenses

Government Licensing Software

Standardize the license renewal process to support improved compliance and internal efficiency. In a few easy steps, completely automate license renewals in batches by type and renewal period.

 

Renew

Reporting & Transparency

Government Reporting Software
Cannabis Licensing

Create dashboards and pull reports highlighting overall performance and payments received from workflows to share with management, collaborating teams, or the general public. This includes daily cash out reports, number of applications received across permit types, and project costs across departments.

 

Citizen Services Features

Permitting software for governments

Customer Service Portal

Automated, No-Code Workflows and Approvals

Online Payment Collection

Accounting System Integration

Smart Projects that Build Applicant Fees and Checklists

Renewal Campaigns

Intelligent Routing and Inspections Scheduling

Bluebeam Integration

Triggered Prompts for Both Applicants and Staff

Dashboards and Reports

Advanced GIS mapping with Esri ArcGIS

Case Studies

Request a demo today.

If you’re ready to learn how a modern permitting, planning, licensing, code enforcement and virtual inspection software can optimize your workflow and provide digital services your community will appreciate, complete the form below and a member of our team will reach out shortly.

Building permitting software

Construction permit software

Municipal permit software

Zoning permitting software

Permit Tracking Software

Code Enforcement Software