Citizen Services
Power every permit, license, and inspection with user-friendly workflows.
Powering these solutions and more
Building Permits
Building Communities
Route, approve, and issue permits electronically up to 5x faster than legacy systems.
Permitting Software >
Permitting Software >
Business Licenses
Growing Businesses
Drive compliance and revenue with automated license renewals and public reminders.
Licensing Software >
Licensing Software >
Zoning Approvals
Simplifying Zoning
Our software empowers a proactive approach to zoning approvals and code enforcement so you can focus on helping your community thrive.
Zoning Software >
Zoning Software >
Code Enforcement
Cohesive Community Development
Our code enforcement software empowers you to better serve your community.
Code Enforcement Software >
Code Enforcement Software >
Fire &
Safety
Pet
Licenses
Code
Enforcement
Outdoor
Dining
Public
Works
Cannabis
Licensing
Grants
Management
Cloud permitting software that enables you to say goodbye to piles of paper, messy spreadsheets and cumbersome, legacy software. Use OpenGov Citizen Services’ drag-and-drop, no code interface to:
- Design forms & workflows
- Schedule virtual inspections
- Collect fees online
- Expedite approvals
- Improve customer satisfaction
1
X
Process Applications 5X Faster Than With Legacy Systems
1
%
Up To 85% More Cost Effective Than Legacy Systems
36
mo
Full Suite Implementation In
Less Than 6 Months
What Citizen Services Customers Have To Say
Forward Thinking
"OpenGov, to me, is something that the city council and I looked at for moving our city forward."
Terry Furlong, Mayor - North St. Paul
Paperless Permitting
“I use OpenGov every day. Our Citizen Services apps have made it very easy to navigate with all these other divisions and departments. So, it really makes my job easy.”
Kristen Graham, Management Analyst - Cypress, CA
Easy Virtual Inspections
“People today have a higher expectation of customer service. They want good communication, they want a quick response, they want a permit, and they want to get it quickly... that led us to OpenGov.”
Tim Monea, Chief Building Official - City of Wooster, OH
One Cloud Solution to Power Every Permitting
and Licensing Workflow
Improved Customer Experience
Improve constituent satisfaction with a 24/7 city hall and serve residents, developers, and business owners with a modern permitting and licensing solution.
Increased Productivity
Fewer errors and faster processing combined with the ability to be more flexible empowers your team to raise the bar on productivity.
Faster Approvals
Don’t blink. Permit applications processed up to 5x faster with online permitting and licensing.
Better Collaboration
All together now. Easy access to one platform means multiple departments can work together at the same time.
Safer Storage
Thank you, Cloud. With the best permitting and licensing software, all digital documents are securely stored offsite. Plus, a server outage won’t slow you down.
Quicker Configuration
Add new applications and make changes to workflows with drag and drop tools, cutting processing time in half – without coming back to us.
Self-Service Public Portal
Permit Tracking Software
Begin each engagement with Smart Projects—an intake survey that guides applicants through a short questionnaire and generates a custom checklist of necessary forms and fees. This leads to the customer service portal where applicants can draft, submit, and view community development applications, pay fees online, and message reviewers.
Process Automation
Government Workflow Management Software
Design digital application workflows that mirror your exact process for permitting and licensing approvals, with a visual progress meter that records all post-submission activity. Let each submission flow electronically from intake through departmental reviews, automatically assigning steps to the next available employee. Reduce your average approval time to focus on higher priority initiatives.
Inspections Management
Virtual Inspection Software
When it’s time for an inspection, let applicants request dates online and automatically assign inspectors. During the inspection, record results and upload photos from a phone or tablet onsite so that construction plans and feedback can be reviewed by contractors and government staff in real time.
Code Enforcement
Community Development Software
Keep your community cleaner and safer by allowing easy online violation submissions and fee payments through a user-friendly customer portal. Empower proactive enforcement by centralizing case management and viewing trends in the data.
Renew Licenses
Government Licensing Software
Standardize the license renewal process to support improved compliance and internal efficiency. In a few easy steps, completely automate license renewals in batches by type and renewal period.
Reporting & Transparency
Government Reporting Software
Create dashboards and pull reports highlighting overall performance and payments received from workflows to share with management, collaborating teams, or the general public. This includes daily cash out reports, number of applications received across permit types, and project costs across departments.
Citizen Services Features
Permitting software for governments
Customer Service Portal
Automated, No-Code Workflows and Approvals
Online Payment Collection
Accounting System Integration
Smart Projects that Build Applicant Fees and Checklists
Renewal Campaigns
Intelligent Routing and Inspections Scheduling
Bluebeam Integration
Triggered Prompts for Both Applicants and Staff
Dashboards and Reports
Advanced GIS mapping with Esri ArcGIS
Case Studies
Request a demo today.
If you’re ready to learn how a modern permitting, planning, licensing, code enforcement and virtual inspection software can optimize your workflow and provide digital services your community will appreciate, complete the form below and a member of our team will reach out shortly.
Building permitting software
Construction permit software
Municipal permit software
Zoning permitting software
Permit Tracking Software
Code Enforcement Software
