OpenGov Citizen Services is PCI-DSS compliant, making it simple and safe to accept online payments. Allow customers to pay online by credit card or ACH, while still accepting over the counter payments. Credit card information is never stored in the platform to protect all payment information.
Start with professionally-designed templates that allow issuing departments to showcase online services in a way that make them easy to access. Featuring a universal search bar, smart project templates, and a guided application wizard, the customer portal empowers applicants with convenient self-service options and reduces in-person visits and calls
Quality Professional Services
“When I inquired about OpenGov, it was simply a conversation around what do you need? And here’s what we can do. They were outstanding to work with from day one.”
Mike Horney, Development Services Manager
Kernersville, North Carolina
Drag-and-Drop Configuration
“The software has been incredibly easy to configure in comparison with our cumbersome legacy system. The drag-and-drop design makes it so easy to create workflows. It’s night and day difference.”
Paul Leedham, Chief Innovation Officer
City of Hudson, OH
The Storefront customer service portal allows you to educate constituents about service information and submission requirements. Applicants can submit applications, pay fees online, and message reviewers.
Customers get automatic email notifications of any activity on their application, reducing status inquiry volume. Customers can also track the status of their application in real-time.
Message applicants right within the platform to document requests for missing documentation, progress updates, and other customer correspondence. Applicants can message you back with information, feedback, or compliments. It’s all documented, all in one place.
Replicate your existing application form online
Ensure applications are complete before you review them
Verify licensed professionals against state, county, or local databases
Applicants can receive notifications whenever something changes
Allow applicants to print their issued permit from home
Communicate with the applicant directly within the platform
Or call (650) 336-7167
