CITIZEN SERVICES

Help Your Customers Help Themselves

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SIMPLE ONLINE CUSTOMER SELF-SERVICE

Let customers apply, pay, and track their application status online

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Easy Online Payments

OpenGov Citizen Services is PCI-DSS compliant, making it simple and safe to accept online payments. Allow customers to pay online by credit card or ACH, while still accepting over the counter payments. Credit card information is never stored in the platform to protect all payment information.

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Accessible Customer Portal

Start with professionally-designed templates that allow issuing departments to showcase online services in a way that make them easy to access. Featuring a universal search bar, smart project templates, and a guided application wizard, the customer portal empowers applicants with convenient self-service options and reduces in-person visits and calls

Quality Professional Services

“When I inquired about OpenGov, it was simply a conversation around what do you need? And here’s what we can do. They were outstanding to work with from day one.”

Mike Horney, Development Services Manager
Kernersville, North Carolina

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Drag-and-Drop Configuration

“The software has been incredibly easy to configure in comparison with our cumbersome legacy system. The drag-and-drop design makes it so easy to create workflows. It’s night and day difference.”

Paul Leedham, Chief Innovation Officer
City of Hudson, OH

ENABLE ACCESSIBLE SERVICES

Allow online submittal

The Storefront customer service portal allows you to educate constituents about service information and submission requirements. Applicants can submit applications, pay fees online, and message reviewers.

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USE RESOURCES MORE EFFICIENTLY

Reduce call and walk-in volume

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Customers get automatic email notifications of any activity on their application, reducing status inquiry volume. Customers can also track the status of their application in real-time.

BETTER CUSTOMER SERVICE

Communicate directly with customers

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Message applicants right within the platform to document requests for missing documentation, progress updates, and other customer correspondence. Applicants can message you back with information, feedback, or compliments. It’s all documented, all in one place.

Custom Forms

Replicate your existing application form online

Required Fields

Ensure applications are complete before you review them

License Verification

Verify licensed professionals against state, county, or local databases

Email Notifications

Applicants can receive notifications whenever something changes

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Allow applicants to print their issued permit from home

Message Applicants

Communicate with the applicant directly within the platform

Citizen Services Capabilities In Depth

Process

Route, approve, and issue permits electronically

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Inspect

Enable flexible, optimized inspections, routing, and scheduling

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Enforce

Streamline code enforcement and increase compliance

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Renew

Streamline the renewals process and increase compliance

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Ready to get started?

Get a Demo

Or call (650) 336-7167