CITIZEN SERVICES
Help Your Customers Help Themselves
SIMPLE ONLINE CUSTOMER SELF-SERVICE
Let customers apply, pay, and track their application status online
Easy Online Payments
OpenGov Citizen Services is PCI-DSS compliant, making it simple and safe to accept online payments. Allow customers to pay online by credit card or ACH, while still accepting over the counter payments. Credit card information is never stored in the platform to protect all payment information.
Accessible Customer Portal
Start with professionally-designed templates that allow issuing departments to showcase online services in a way that make them easy to access. Featuring a universal search bar, smart project templates, and a guided application wizard, the customer portal empowers applicants with convenient self-service options and reduces in-person visits and calls
ENABLE ACCESSIBLE SERVICES
Allow online submittal
The Storefront customer service portal allows you to educate constituents about service information and submission requirements. Applicants can submit applications, pay fees online, and message reviewers.
USE RESOURCES MORE EFFICIENTLY
Reduce call and walk-in volume
Customers get automatic email notifications of any activity on their application, reducing status inquiry volume. Customers can also track the status of their application in real-time.
BETTER CUSTOMER SERVICE
Communicate directly with customers
Message applicants right within the platform to document requests for missing documentation, progress updates, and other customer correspondence. Applicants can message you back with information, feedback, or compliments. It’s all documented, all in one place.
Custom Forms
Replicate your existing application form online
Required Fields
Ensure applications are complete before you review them
License Verification
Verify licensed professionals against state, county, or local databases
Email Notifications
Applicants can receive notifications whenever something changes
Print-From-Home
Allow applicants to print their issued permit from home
Message Applicants
Communicate with the applicant directly within the platform
Citizen Services Capabilities In Depth
Related Resources
Ready to get started?
Or call (650) 336-7167