Communications and Reporting

Share your data-driven Stories and listen directly to constituents in a collaborative environment

Build trust with two-way communication

Connect with your community on the topics that matter. You’re able to tell your story with context while staying relevant to your constituents. Then, build trust by hosting discussions through Open Town Hall, receiving direct feedback, and communicating directly with your community.

Present complex information all parties can understand

Keep internal and external stakeholders updated on performance and aligned around high-level strategic goals. Gain at-a-glance insights with interactive dashboards, take action with customized alerts, or dive into the granular details for deeper analysis.

Broaden citizen engagement

Supplement public hearings with virtual town halls, budget simulations, and online surveys that are easy and convenient. You can gather broader feedback from residents by reducing the barriers of involvement.

Reduce intimidation and
undue influence

Civility monitoring and flexible registration options promote respectful interactions that encourage participation and help filter out distortion from the “usual suspects.”

Achieve your communications objectives

Tell the stories behind your data by quickly creating, editing, and publishing content in real time, while easily incorporate feedback. Then, identify and analyze citizen engagement by seeing the number of views, unique visitors, and social sharing from your published stories directly within OpenGov.

“[OpenGov] fits perfectly within our larger engagement strategy, as it allows us to directly involve our community in decision-making processes early and often.”

Brian Cary, Communications Coordinator
City of San Carlos, CA

“OpenGov empowers citizens to ask the right question. Now they can go to OpenGov and drill down to the transaction they want to see.”

Trudy Mathis, Senior Financial Services Manager
McKinney, TX

Outcome-Based

Focus on outcomes

Establish goals for departments, programs, or initiatives, then track relevant KPIs to keep external stakeholders updated on spending, performance, and progress.

Infuse complex data with meaningful narrative everyone can understand

Communications

Communicate clearly

Create and share content easily and quickly. Use a simple, drag-and-drop page builder to combine your data with images, dashboards, maps, and narrative context. Present complex information in a way that’s easy for anyone to understand. Share via email, social media, or through your agency’s website.

Simple, visual page builder with drag-and-drop components and customizable themes.

Feedback

Capture feedback online, at meetings, or on-the-go

Record feedback from residents, colleagues, and other stakeholders at any moment through online surveys, virtual town halls, mobile forms, or budget simulations.

Agency-branded surveys and online forums.

  • Share the data behind the news

    Visually dynamic tiles reveal the yearly, monthly or weekly breakdowns of your underlying report through pie charts, stacked bars, and summary tables.

  • Better project planning

    Fulfill public input requirements for grant applications and collect the public response you need to for planning large-scale projects.

  • Social media impact

    Share your published pages on Facebook, Twitter, Nextdoor, or LinkedIn and track your story's analytics in OpenGov.

Communications and Reporting Use Cases

  • Interactive budget summary

  • Satisfaction surveys

  • Participatory budgeting

  • Citizen ideas/feedback portal

  • Internal project coordination

  • Emergency communication

  • Strategic planning

  • Stakeholder engagement

Communications and Reporting
Capabilities In Depth

Related Resources

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