Permitting, Licensing and Code Enforcement

Help Your Customers Help Themselves

Simple Online Customer Self-Service

Let customers apply, pay, and track their application status online

Easy Online Payments

OpenGov PLC is PCI-DSS compliant, making it simple and safe to accept online payments. Allow customers to pay online by credit card or ACH, while still accepting over the counter payments. Credit card information is never stored in the platform to protect all payment information.

Accessible Customer Portal

Start with professionally-designed templates that allow issuing departments to showcase online services in a way that make them easy to access. Featuring a universal search bar, smart project templates, and a guided application wizard, the customer portal empowers applicants with convenient self-service options and reduces in-person visits and calls

Quality Professional Services

“When I inquired about OpenGov PLC, it was simply a conversation around what do you need? And here’s what we can do. They were outstanding to work with from day one.”

Mike Horney, Development Services Manager
Kernersville, North Carolina

Drag-and-Drop Configuration

“The software has been incredibly easy to configure in comparison with our cumbersome legacy system. The drag-and-drop design makes it so easy to create workflows. It’s night and day difference.”

Paul Leedham, Chief Innovation Officer
City of Hudson, OH

Enable Accessible Services

Allow online submittal

The Storefront customer service portal allows you to educate constituents about service information and submission requirements. Applicants can submit applications, pay fees online, and message reviewers.

Use Resources More Efficiently

Reduce call and walk-in volume

Customers get automatic email notifications of any activity on their application, reducing status inquiry volume. Customers can also track the status of their application in real-time.

Better Customer Service

Communicate directly with customers

Message applicants right within the platform to document requests for missing documentation, progress updates, and other customer correspondence. Applicants can message you back with information, feedback, or compliments. It’s all documented, all in one place.

  • Custom Forms

    Replicate your existing application form online

  • Required Fields

    Ensure applications are complete before you review them

  • License Verification

    Verify licensed professionals against state, county, or local databases

  • Email Notifications

    Applicants can receive notifications whenever something changes

  • Print-From-Home

    Allow applicants to print their issued permit from home

  • Message Applicants

    Communicate with the applicant directly within the platform

Permitting, Licensing and Code Enforcement Capabilities In Depth

  • Process

    Route, approve, and issue permits electronically

    Learn More
  • Inspect

    Enable flexible, optimized inspections, routing, and scheduling

    Learn More
  • Renew

    Streamline the renewals process and increase compliance

    Learn More

Related Resources

Ready to get started?

Or call (650) 336-7167