Professional Services

A Trusted Partner

 

A Message From Our Head of Professional Services

Implement, Train, Succeed: The OpenGov Way

As an organization led by former government administrators and enterprise software veterans, we help government leaders and their teams adopt proven best practices that adhere to public finance, accounting, and project management best practices.

We do what we say we’ll do: From drafting the statement of work to post-go-live support we have a proven process for ensuring that work is properly scoped and managed efficiently to ensure that your go-live is on time.

We drive for impact: At the start of the relationship we help articulate the best practices to achieve your value goals and vision based on your unique needs, and our executives are assigned to each account to ensure that we exceed expectations.

We have a passion for the mission: Our Support, Training, and Professional Services teams are comprised of passionate professionals with over 300 years of government experience to help your organization implement, train, and succeed with OpenGov.

“Many companies can do the tools and tech, however, it is rare to find a company like OpenGov who does so while staying in touch with its customers, truly listening to its customers’ needs, and adding the appropriate staffing at all levels of management and function to improve both the product offerings and the customers’ experiences.”

Lisa Desmarais, IT Director
County of Kenton, KY

“I am impressed by how OpenGov’s developers incorporate customer feedback into future product enhancements. It’s great to see how the product is built to meet government’s unique needs.”

Jay Winzenz, Finance Director
Eau Claire, WI

"As I had questions or ran into stumbling blocks, my Customer Success representatives were incredibly responsive, knowledgeable, and helpful. It was nearly always only a matter of minutes before I got help.”

Mona Brooks, Accountant
Loveland, CO

300+ Years of Government Experience on Staff

15,000+ Reports Managed

Over 1000 Customers Nationwide

 

Industry-leading time-to-value

OpenGov experts will make it easy for you: we help design your solution with configurable cloud software, get your data into the system, and project manage it all so things don’t stall and you can deploy quickly.

Project (and change) management

Our project managers make sure there’s a plan that includes not just technology but also communication and change management, then they drive everyone on both sides to execute against it to quickly drive value across the organization.​

Best practices throughout

Ample training is provided and available so all users can leverage our experience with leading governments and private industry to adopt efficient processes using best practices and quality software.

Ongoing Success

Learn from the network of over 1,000 other governments using OpenGov and our team of in-house experts.

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Resource Center

View product notes and documentation, how-to articles and frequently asked questions to find exactly what you need.
 
Visit our Resource Center

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Contact Support

We’ve got your back. Our team of highly trained support analysts are available Monday - Friday from 9:00AM to 5:00PM Pacific to solve any issues you have. We’re committed to resolving your issues as quickly as possible.
 
Contact Support

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OpenGov University

Supplement initial training and provide on-demand training to your team by selecting from a library of on-demand videos ranging from bite-sized lessons to full-length courses with subject certification.
 
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Premium Support

Looking for something more? A named support contact who always picks up the phone? We have you covered there too. Our Premium Support is the ideal solution for our customers who appreciate an extra helping hand.
 
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Ready to get started?

Contact sales or call (650) 336-7167.