We’ve Got Your Back

“Implementation” doesn’t have to be a scary word.

As an organization led by former public servants and enterprise software veterans, we bring best practices that adhere to government processes and project management. Get ready to feel at home in our products and see value quickly! Here’s how.

500+

Years of Government Experience On Staff

15,000+

Reports Managed

1900+

Customers Nationwide

A Proven Approach to Onboarding

It’s not one-size-fits-all. OpenGov’s professional services team designs a project plan specific to your organization, which begins before you even sign a contract. (That’s right. It’s tailored to your goals.) At launch, you’ll be as comfortable with our software as you are riding a bike.

Reach for the Stars

Every successful project starts with goal setting—we know thanks to the experience gained from thousands of implementations. Before we dive in, we collaborate to define the results that matter to you—including KPIs, workflows, reports, and dashboards. The result is meeting the day-to-day and strategic needs of your organization from Day 1: faster time-to-value, increased efficiency, and an accelerated path to success.

Award-Winning Support

After implementation has been finished and tied with a bow, we leave you in the trusted hands of our award-winning support team. Our team of highly trained support analysts is available Monday-Friday from 9:00 AM to 5:00 PM PT to solve any issues you have. No matter how small or large the ask, they’re ready to help.

“Working with OpenGov has been such a positive experience. Our project team, from sales to support, has listened to our wants and needs and created a plan that made sense for us.”

Lauren Lathon

Data & Performance Strategist — Sugar Land, TX

"No matter what is going on in the background of OpenGov, there seems to be a really good relationship going from sales to implementation to customer service. I don’t feel that there is the same gap as there are in a lot of other technology companies. People within the organization are watching out for you.”

Csilla Ludanyi

Finance Director — Nassau Bay, TX

“When I inquired about OpenGov, it was simply a conversation around ‘what do you need?’ and ‘here’s what we can do.’ OpenGov was outstanding to work with from day one.”

Mike Horney

Development Services Manager — Kernersville, NC

An Implementation Experience Unlike Any Other

Efficient and Predictable

We love a deadline. Your own clear, step-by-step approach with multiple check-ins and predictable timelines.

Quality Training and User Adoption

Seamless configuration and integration, industry-best product training for all users, including the user you identify as your very own in-house champion. (And after you’re up and running, we want your user feedback to improve our trainings!)

Reduced Cost and Risks

Your time is valuable. Our proven process prevents wasted resources, minimizes downtime, keeps clear expectations, and monitors budget and deadlines.

Faster Time to Value

Wins along the way! We divide the implementation into smaller phases, approaching them in a way that will provide the most immediate value to you and your team.

Go Live Quickly

3-2-1-Launch! (Well, not quite that quick. But, almost!) Defined project plans, clear expectations, and regular check-ins help get you up and running on time and on budget--a win for you, your executives, and your constituents.

Your Implementation Gurus

Throughout the project, you’ll work closely with your project manager and a variety of local government experts who will consult you along the way. This team will ensure all your questions are answered and needs are addressed.

And It's Only the Beginning

After launch, our partnership continues to grow. With a range of dedicated resources, our goal is to continue to help you reach our goals. High five!

Dedicated Customer Success Team

Right before launch, you’ll be connected to your customer success team. They’ll be in the know on your goals, ready to make them happen from Day 1.

OpenGov University

Discover even more at your own pace with our on-demand training library, ranging from bite-sized lessons to full-length courses with subject certification.

Welcome to Our Inner Circle

From user groups to an annual in-person customer event and live virtual trainings, there’s ample opportunity to connect to thousands of OpenGov users to learn, network, and have fun!