General questions

What size of governments work with OpenGov?

OpenGov works with governments of all sizes, from the smallest villages and special purpose districts to the largest municipalities. Annual budgets on our platform range from as low as $600,000 to over $22 billion.

How is OpenGov different than my ERP system?

Enterprise Resource Planning (ERP) systems typically take a very long time to implement, require expensive seat licenses and a deep understanding of the software to access the data. Extracting data from an ERP system is time-consuming and presents information in a format report or spreadsheet format intended for a finance audience. OpenGov provides access for everybody (council, staff and the public, as well as finance experts) and transforms complex data into meaningful information that can be explored and shared in just a few clicks.

How does OpenGov help communicate the value of financial information?

OpenGov brings meaning to your data so council, staff and citizens can see where your organization has been and where it is going. Features like Annotations and Saved Views are the easiest ways to share the story behind your data. Learn more about our product.

How detailed is the information on the OpenGov platform?

The OpenGov platform’s visualizations drill down to the object level of your financial data. We can provide even more granularity by linking transactions to the GL. Each government partner decides how much detail to display.

Getting started

Which accounting systems work with OpenGov?

OpenGov works with over 1,000 governments with data from over 80 different accounting systems, from 30-year-old legacy systems to today’s leading ERP solutions. Our customer success team has yet to find an accounting system our platform can’t work with.

Who needs to be part of the deployment and on-boarding process?

We need an executive (usually an administrative officer or finance director) to sign off on the subscription. Afterwards, we only need a few hours with someone from your organization to gather the financial data files—in most cases you don’t even have to contact IT.

How do we provide OpenGov with the data needed?

Our customer success team provides detailed instructions and world-class support to help you create a simple data extraction process. Once you send us your general ledger (GL) data and your chart of accounts (CoA), we’ll do the heavy lifting.

How much time does it take to deploy OpenGov?

Getting started with OpenGov is fast and easy. There is nothing to install or implement on your computer. Simply send us a data export from your accounting system and we’ll do the rest. After receiving the data, we’ll be ready for review within a week or two, depending on your schedule.

Working with us

How often is the data updated?

You have total control of the update frequency. After we set up the data extraction process for your organization, you can update your data in OpenGov in less than 5 minutes.

Won’t OpenGov increase questions and information requests from residents?

Governments using the OpenGov platform actually see information requests decrease, as citizens can easily access the financial data, anywhere, any time. Accordingly, governments save significant time responding to requests. For example, the City of Palo Alto, CA reduces time spent responding to citizens by 50%.

Do I have to make this information public?

You have full control over which reports you share across your organization and which can be shared with the public.

How reliable and secure is OpenGov?

OpenGov stands behind our uptime guarantee of 99.9%. Our services are hosted in multiple zones within a region for redundancy and are backed up daily in multiple locations.

Are you ready to OpenGov?

Request Demo

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