Permitting and Public Works Efficiency: Improve Service by Updating Your Process

Government Leaders Share Strategies for Innovating Permitting and Licensing

From building permits to road closures and utility street cuts, your team reviews a variety of permit applications each month, from both internal and external customers.

It’s time for governments to meet customers where they are: online. But, making that jump to upgrade processes from legacy systems or paper can feel overwhelming.

Learn how government leaders in public works, inspections, and city planning have modernized permitting and licensing to make the entire process more efficient, significantly improving customer service in the process.

Watch this session to learn how government leaders are:

  • Making processes more efficient for internal teams by modernizing workflows and getting rid of paper
  • Turning frustration into delight among residents by making permitting more efficient, resulting in happier customers
  • Getting more done with fewer resources while still keeping accessibility and equity top of mind


Picture of Brian Flannery
Brian Flannery

Director of Building Inspection — City of Sun Prairie, WI

Picture of Nicole Schell
Nicole Schell

Director of Planning — Madison, IN

Picture of Devilon Young
Devilon Young

Senior Plans Examiner — Jackson, TN


Picture of Dean Simpson
Dean Simpson

Solution Consultant — OpenGov

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