Software Built For

811 Utility Management

811 ticket management software

Software to Manage 811 Utility Locate Requests

Every 9 minutes, an underground utility line is damaged. Protect your citizens and your electric, gas, water, sewer, and telecom infrastructure by integrating 811 utility marking requests with OpenGov's asset management software.

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Step 1

Your Resident Easily Submits a Utility Locate Request

Fences, fountains, shrubs, sheds: a citizen asks to have utilities marked ahead of their digging project. Your 811 system collects the details, from contact info to excavation plans, and the citizen pre-marks the site with flags or paint.

Step 2

OpenGov Seamlessly Creates and Assigns the Task

The 811 integration instantly converts that utility marking request into a new maintenance task in OpenGov's work and asset management software. Automated workflows automatically assign the task to your locator technician.

CUSTOMER STORY
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Make Data-Driven Decisions
At the office, monitor productivity, track costs, and analyze your operations with dashboards and reports.

Step 3

Crews Track Work and Resources on the Go

The technician prioritizes tasks by date or proximity using OpenGov's iOS and Android apps. Everything's digital: meaning no stacks of paper in the truck and no lost work orders. Once the task is complete, the tech enters their labor and equipment, and moves on to the next task.

Make Data-Driven Decisions
At the office, monitor productivity, track costs, and analyze your operations with dashboards and reports.

Step 4

OpenGov Closes the Communication Loop

The platform sends a positive response code back to your 811 system, so excavation crews can confirm the status of a utility locate request.

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811 Utility Management